A major disruption in Microsoft services has occurred globally, causing difficulties for millions of users. Businesses, in particular, faced challenges as they were unable to access services such as Outlook, Microsoft Teams, and Copilot. The impact was also felt by various businesses in India. Airlines like Air India and IndiGo issued alerts to passengers, noting that their customer support systems had been affected.
IndiGo announced that its email support system was impacted by the issues with Microsoft services, warning that emails sent by passengers might not be received. The airline advised passengers requiring urgent assistance to use the ‘6E Skai’ service via the IndiGo website or mobile app.
Meanwhile, Air India stated that its flight operations and passenger communication systems remained unaffected by the Microsoft service disruption. The airline revealed that it had rerouted email traffic through alternative channels to ensure no emails were lost. It further confirmed that it continues to respond to passenger emails within the standard 24-hour timeframe.
